Welcome to our Frequently Asked Questions Page

How can we help you? There are always questions to ask when moving. Below are a number of our most frequently asked questions. If you cannot find the answer you are looking for here, please Contact Us, and one of our professional moving specialists will be pleased to help.

Table of Contents

1. How much will the move cost?
2. I am moving to another country. Where can I find Customs Forms / Documents?
3. What items can I pack myself?
4. What if I can't take delivery of my goods due to unforeseen circumstances?
5. What method of payment do you accept?
6. How do you keep track of my goods ?

How much will the move cost?

To receive a FREE- NO OBLIGATION ESTIMATE for your move, please complete the Request for Estimate form and click the "Submit Form" button at the bottom of the Estimates page, or Contact Us. Your request will automatically be handled by the Premiere Van Lines office nearest you.

I am moving to another country. Where can I find Customs Forms / Documents?

We offer complete help and guidance to ensure you have access to all necessary Customs Forms and documentation required for your relocation.

What items can I pack myself?

If you wish to pack yourself, we recommend you pack only unbreakable items. Keep in mind that all owner packed items travel at owner's risk. To safeguard against breakage we recommend you have your items packed professionally.

What if I can't take delivery of my goods , due to unforeseen circumstances?

Premiere Van Lines - Storage Services has more than 1 Million square feet of clean, secure, climate-controlled storage facilities across Canada, for short or long term storage. Premiere Van Lines can also make arrangements for storage in other countries to cover delays due to unforeseen circumstances. Storage is an additional charge.

What method of payment do you accept?

If you are being moved by your employer and the bill is going directly to them, please make arrangements with your employer and Premiere Van Lines well in advance of your moving date. This will help to avoid delays when the move is scheduled.

If you are paying for the move yourself, Premiere Van Lines offers many payment options. Cash, Certified Cheque, Bank Draft / Money Order, Master Card, Visa and American Express. All payments must be received in advance of delivery.

How do you keep track of my goods?

All your goods are inventoried on load day. Information on each item, such as the condition, is noted and the item is given a number. On delivery each item is checked off against the inventory list.