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How can we help you?

There are always questions to ask when moving. Below are a number of our most frequently asked questions. If you cannot find the answer you are looking for here, please contact your nearest branch, and one of our professional moving specialists will be pleased to help.

How much will the move cost?

To receive a FREE no-obligation estimate for your move, please complete the Request for Estimate form and click the "Submit Form" button at the bottom of the Estimates page, or contact us. Your request will automatically be handled by the Premiere Van Lines office nearest you.

I am moving to another country. Where can I find Customs Forms / Documents?

We offer complete help and guidance to ensure you have access to all necessary Customs Forms and documentation required for your relocation here or you can call Premiere International at 1.877.322.2192 for more information.

What items can I pack myself?

If you wish to pack yourself, we recommend you pack only unbreakable items. Keep in mind that all owner packed items travel at owner's risk. To safeguard against breakage we recommend you have your items packed professionally or review our How to Pack For Your Move. [PDF]

What if I can't take delivery of my goods, due to unforeseen circumstances?

Premiere Van Lines storage services has more than 1 Million square feet of clean, secure, climate-controlled storage facilities across Canada, for short or long term storage at an additional charge. Premiere Van Lines can also make arrangements for storage in other countries to cover delays due to unforeseen circumstances.

What methods of payment do you accept?

If your employer is moving you and receiving the bill, please make arrangements with your employer and Premiere Van Lines well in advance of your moving date. This will help to avoid delays when the move is scheduled.

If you are paying yourself, Premiere Van Lines offers many payment options. Cash, certified cheque, bank draft/money order, Master Card, Visa and American Express. All payments must be received in advance of delivery.

How do you keep track of my goods?

All your goods are inventoried on load day. Information on each item, such as the condition, is noted and the item is given a number. On delivery, each item is checked off against the inventory list.